Muma College of Business, TGH partner on a new innovative institute for people development


USF’s Muma College of Business and Tampa General Hospital today announced the launch of a revolutionary initiative to provide essential human skills to hospital staff, ranging from senior surgeons to valets.

Drawing on the expertise of USF, the new People Development Institute is designed to deliver courses that not only equip TGH employees, but also hospital partners, vendors and associates with the tools they need to build better relationships with patients, clients and the medical community. Nearly 90% of executives say there is a skills gap in the workplace, according to a McKinsey global survey, and the institute is a new way to tackle those challenges.

While medical programs are excellent at imparting vital knowledge to medical personnel, essential human skills tend to receive much less attention in targeted medical programs. The ambitious professional development undertaken as part of a collaborative initiative intends to fill this gap.

The all-new People Development Institute awards Credly badges without credit. Credly badges recognize digital learning that focuses on the technical and soft skills needed for an organization to thrive. Professors at Muma College of Business play a leading role in the design, creation and delivery of the courses.

“For years, the University of South Florida and Tampa General Hospital have partnered in healthcare, saving lives, training healthcare providers and together creating innovative new systems,” said Rhea Law, President of USF. “The partnership between Tampa General and USF Health has strengthened the university academically and enhanced our role in the Tampa Bay area.

“Such collaboration is in the DNA of both organizations – and it is vital to maintaining healthy communities. The synergies between USF and Tampa General have been so positive that we kept asking ourselves: how can we work together otherwise? How else can we take advantage of each other’s strengths?

“As a result,” she said, “our new partnership is in business, and we couldn’t be more proud to be a part of this company.”

The initiative is designed to make healthcare workers better employees while keeping them engaged through educational opportunities offered by hospital leaders and university teachers.

“The vision of Tampa General Hospital is to be America’s safest and most innovative academic healthcare system that requires the best training and development for our healthcare professionals,” said John Couris, president and CEO of Tampa General Hospital. “This unique collaboration between TGH and USF Muma College of Business will meet these needs and have a direct impact on the professional growth of each member of our team. ”

Couris said the hospital foundation committed $ 5 million for the institute’s first five years.

With the goal of developing a one-stop-shop for all people-centered training needs at TGH initially, said Matt Mullarkey, a faculty member at Muma College of Business who led the effort, the initiative hopes to someday provide access to all health care. industry.

Training will be offered virtually with expansion plans in a variety of formats including virtual, hybrid and face-to-face instruction. Classes are free for all members of the TGH team. Tampa General will cover the cost of all training materials required for the courses and the TGH Foundation has committed to fully fund the institute for its first five years.

“Florida is quickly becoming one of the largest concentrations of healthcare professionals in the country,” Mullarkey said. “Working with Tampa General Hospital, USF Muma College of Business is delighted to co-design, co-create and co-deliver the most innovative people development courses in healthcare aimed at all professionals, from the valet to the vascular surgeon and from the administrative clerk to the cardiologist. nurse graduated in care.

“We couldn’t be more excited and proud to partner with the team at Tampa General Hospital to make this vision a reality. ”

The institute is a collaboration between the two organizations to identify the specific, non-clinical training needs of TGH employees, ranging from transport staff to surgeons. The idea is to keep employees trained so that they can use their relationship skills to improve the patient experience and grow professionally.

“The institute is an investment in our most important asset, our team members,” said Rico Ruiz, director of organizational development and co-director of the People Development Institute. “If we ask our team members to behave and act differently, we have to teach them to behave and act differently. This unique and comprehensive People Development Institute will allow us to leverage the expertise of our partners at USF Muma College of Business to set the industry standard for how we develop the skills of all of our members. ‘team. The Institute will support their professional aspirations and provide them with the behaviors, knowledge and skills necessary to drive their holistic development so that as an organization we can achieve TGH’s vision to be the most safe and the most innovative in America.

The training and programs offered by the institute will help TGH employees become more marketable and acquire new skills that will be useful in the future. Classes begin this year and run until 2025, according to the agreement signed on March 30.

The program also includes the skills required by administrators. For example, it offers training on leadership, motivation, and the use of analytics to capitalize on employee data to personalize programs such as onboarding and wellness campaigns. This can improve employee morale and retention.

The collaboration is part of Muma College of Business’s strategic plan to engage with the external business community.

“It is often said that you are judged by the company you keep,” said Moez Limayem, Lynn Pippenger Dean of Muma College of Business, “and we couldn’t have chosen a better partner to collaborate with on this project than Tampa General Hospital. , a premier health care provider in the country.

“This revolutionary collaboration should serve as a model for partnerships between higher education and the medical industry,” he said. “It is unique and will strengthen the operational skills of those who manage our health and care for us whenever the need arises.

“USF continues to prove its worth time and time again as a resource to our community,” Limayem said. “We plan to maintain and strengthen this partnership for years to come. ”


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