Billings Clinic and DispatchHealth Announce Home Care Collaboration


“At Billings Clinic, we believe the best way to deliver effective health care is to keep it local. Our collaboration with DispatchHealth is another step forward toward innovative care models to meet patient care needs,” said Mary Albers, Chief Operating Officer of the Billings Clinic. “After all, what’s more local than high-acuity care in a patient’s home? With DispatchHealth, we look forward to serving our community in new and vital ways by meeting our patients where they are and where they want to receive care, in their homes.”

“Health care is changing rapidly, and DispatchHealth’s proven value-based approach to care enables health systems to move beyond traditional care settings,” said Dr. Marc Prather, CEO and co-founder of DispatchHealth. “We are thrilled to partner with Billings Clinic to bring high-quality patient care by lowering barriers to healthcare access with the proven convenience of effective home care.”

This collaborative model aims to help keep people home when an ER visit or hospitalization can be avoided and a clinic visit is not possible. DispatchHealth services are available to all patients in the Billings community. For patients at the Billings Clinic, care is coordinated by DispatchHealth with the Billings Clinic primary care team, care managers, and other members of the Billings Clinic team. This service keeps healthcare teams closely involved in caring for patients who choose to receive care from the Billings Clinic and DispatchHealth. The objectives of this collaboration include:

  • Provide patients with another elective care option
  • Create better access to post-acute care
  • Reduce non-urgent emergency room visits
  • Improve healthcare outcomes and achieve industry-leading patient satisfaction scores by meeting patients where they are
  • Reduce health care costs for some patients by reducing non-emergency trips to the emergency room
  • Provide better transitional care after discharge

Since its inception, DispatchHealth has expanded its care system to provide complex medical care at home, including mobile imaging. At its current growth rate, DispatchHealth will generate more than $2 billion savings in medical costs by 2023. The partnership between DispatchHealth and the Billings Clinic provides patients with excellent high-acuity care in the comfort of their own homes, while reducing avoidable hospital readmissions and reducing medical costs.

People should continue to call 911 if they experience chest pain or other signs of heart attack, signs of stroke, severe bleeding, serious injury, suicidal thoughts or actions, or if the patient has fainted.


DispatchHealth brings the power of the hospital to the comfort of home. DispatchHealth is building the largest home care system in the world and providing on-demand acute care and an advanced level of medical care for people of all ages in the comfort of their own home. DispatchHealth’s medical teams trained in emergency medicine and internal medicine are equipped with all the tools necessary to treat common and complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems, EMS, employer groups and others to deliver home care to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays and can be requested online or with a quick phone call. DispatchHealth partners with most major insurance companies. For more information, visit


The Billings Clinic is from montana largest healthcare system, serving Montana, Wyoming and the West Dakotas. A not-for-profit organization headed by a physician CEO, the Billings Clinic is governed by a board of directors comprised of community members and physicians. At its core, the Billings Clinic is a physician-led, integrated, multi-specialty group practice with a 304-bed hospital and Level II trauma center. The Billings Clinic has more than 4,700 employees, including nearly 600 physicians and advanced practitioners offering more than 80 specialties. The Billings Clinic is the first health care organization designated by Magnet in Montana and a member of the Mayo Clinic Care Network. More information can be found at

SOURCE Dispatch Health


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